The second-hand marketplace Users Voice Anger About Size Updates
Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.
This online marketplace has revised its sizing categories for women's and children's clothes failing to inform every member regarding the update.
Digital Channels Backlash
Many shoppers and sellers are expressing on platforms stating that platform listings now display an altered size classification versus the original listing due to the recalibration.
Vinted explained the updated approach better aligns with other platforms.
It has advised users to check their listings and adjust the sizing manually when needed, causing user dissatisfaction.
Size Classification Updates
Earlier, the measurements included a single numeric size and a letter, like S/8 or M/10.
The new system has a letter and a range like S/UK 8-10.
With some products, the measurements have been reclassified - like an L measurement used to be a 12 but currently displays as UK 16-18.
Shopper Accounts
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Stephanie Gallen, based in Glasgow, stated items she posted on Vinted with size 14 labels were showing in the marketplace as measurements 20-22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she said.
Manual Updates
Charlotte Lunn, from Derby, explained she became annoyed because the modification necessitated personal updates the sizes on "every single listing".
"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial after experiencing income reduction," she said.
Platform Context
The service features exceeding 100 million shoppers, including 18 million in the UK.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This isn't the first time where an unanticipated change on the platform has faced criticism: earlier, the platform withdrew an update concerning shipment methods following member complaints.
